If you do not see your language, it is because a hotfix is not available for that language. The "Hotfix download available" form displays the languages for which the hotfix is available. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. This hotfix might receive additional testing. Apply this hotfix only to systems that are experiencing the problem described in this article. However, this hotfix is intended to correct only the problem that is described in this article. To resolve this issue, install the hotfix that is described in this article.Ī supported hotfix is available from Microsoft.
In this situation, an incorrect connection status is reported. This issue also affects applications that read the network connection status through NCSI. This issue occurs because of a code error in the Network Connectivity Status Indicator (NCSI). In this scenario, the network state for the VPN adapter is "No Internet Access." Additionally, some applications may not work properly.įor example, when you press F1 to open Help in Microsoft Office 2013 on the computer, you receive an error message that states the computer is not connected to the Internet, and the Help window is not displayed. You connect your computer to the VPN server. You have a third-party VPN solution deployed. You have a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.